Privacy Policy

PRIVACY POLICY

Last Updated: 25 September 2026

This Privacy Policy explains how INREADY SINGAPORE PRIVATE LIMITED (“InReady”, “we”, “us” or “our”), operator of WHC Labs Singapore and the website whclabs.sg (the “Site”), collects, uses, discloses, stores and otherwise handles your personal data.

We are committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws and regulations.

This Privacy Policy applies when you visit our Site, create an account, make a purchase, participate in our loyalty or referral programmes, subscribe to our marketing communications, contact us, interact with our promotions or otherwise use our products, services or digital platforms.

By using our Site or providing personal data to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data including:

Contact Information

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping or delivery address

Order and Transaction Information

  • Products purchased

  • Order history

  • Order numbers

  • Billing and shipping information

  • Payment status and transaction details

  • Refund, return or exchange information

  • Discount, promotion, loyalty or referral information

Payment information may be processed directly by third-party payment service providers. We may not receive or retain complete payment card information where payments are processed directly by such providers.

Account Information

If you create an account with us, we may collect information associated with your customer account, including your contact information, preferences and purchase history.

Communications With Us

We may collect information that you provide when you:

  • Contact customer service

  • Submit an enquiry

  • Request a return, refund or exchange

  • Participate in a promotion, contest or campaign

  • Submit feedback or a review

  • Contact us through email, telephone, social media or other communication channels

Please avoid providing medical, health or other sensitive information unless it is reasonably necessary for your enquiry.

Marketing Information

Where applicable, we may collect:

  • Your marketing preferences

  • Newsletter subscription details

  • Responses to marketing campaigns

  • Information about your interaction with our emails, advertisements or promotions

Website and Device Information

When you use our Site, certain information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Items placed in your shopping cart

  • Referring website

  • Date and time of visits

  • Interaction with Site features

  • Cookie and similar technology information

2. How We Collect Personal Data

We may collect personal data:

  • Directly from you when you place an order, create an account, subscribe to our newsletter or contact us;

  • Automatically when you browse or interact with our Site;

  • Through cookies, pixels and similar technologies;

  • From our e-commerce platform and technology service providers;

  • From payment processors;

  • From delivery and logistics providers;

  • From marketing, advertising and analytics providers;

  • From loyalty, referral or promotional programmes;

  • From social media platforms when you interact with us through those platforms; and

  • From other sources where permitted by applicable law.

3. How We Use Personal Data

We may collect, use and disclose your personal data for purposes including:

Processing and Fulfilling Orders

To:

  • Process purchases and payments

  • Confirm orders

  • Arrange delivery

  • Provide order updates

  • Process returns, refunds and exchanges

  • Maintain transaction records

Providing Customer Service

To:

  • Respond to questions and enquiries

  • Handle complaints

  • Provide product or order assistance

  • Resolve delivery or payment issues

  • Communicate with you regarding your account or purchases

Managing Customer Accounts and Programmes

To:

  • Create and maintain customer accounts

  • Operate loyalty or rewards programmes

  • Administer referral programmes

  • Issue or manage promotional codes, vouchers and rewards

Marketing and Promotions

Where permitted by applicable law, we may use your personal data to:

  • Send newsletters

  • Inform you about new products

  • Provide promotional offers

  • Inform you about events or campaigns

  • Send personalised marketing communications

  • Measure the effectiveness of campaigns

  • Improve the relevance of advertising

You may withdraw your consent to receive marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Transactional communications relating to your orders, payments, account, security or customer service may still be sent even if you unsubscribe from marketing communications.

Improving Our Website and Business

We may use personal data and aggregated information to:

  • Understand how visitors use our Site

  • Analyse website performance

  • Improve navigation and user experience

  • Improve product listings and content

  • Analyse customer purchasing behaviour

  • Develop new products, services and promotions

  • Conduct market and business analysis

Security and Fraud Prevention

We may use personal data to:

  • Verify transactions

  • Detect suspicious activity

  • Prevent fraud or misuse

  • Investigate disputes or chargebacks

  • Protect our customers, business and digital systems

Legal and Regulatory Purposes

We may process personal data where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Establish, exercise or defend legal claims

  • Maintain records required for accounting, tax, audit or regulatory purposes

  • Enforce our Terms and Conditions

4. Consent

Where consent is required under applicable law, we will seek your consent before collecting, using or disclosing your personal data for the relevant purpose.

In certain circumstances, consent may be deemed to have been provided or we may collect, use or disclose personal data without consent where permitted or required under the PDPA or other applicable laws.

We will not require you to consent to the collection, use or disclosure of personal data beyond what is reasonably necessary to provide the relevant product or service.

5. Withdrawal of Consent

You may withdraw your consent to our continued collection, use or disclosure of your personal data by contacting us.

We will inform you of any likely consequences of withdrawing your consent where appropriate.

Withdrawal of consent may affect our ability to provide certain products, services, features or benefits to you.

Withdrawal does not affect personal data that we are required or permitted to retain, use or disclose under applicable law or for legitimate legal or business purposes.

6. Marketing Communications and Do Not Call Requirements

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in our emails or by contacting us.

Where we conduct marketing through Singapore telephone numbers, including calls, SMS or other applicable messages, we will handle such communications in accordance with applicable provisions of the PDPA and Singapore's Do Not Call requirements.

You may contact us at any time to update your marketing preferences.

7. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to third parties that assist us in operating our business, including:

  • E-commerce platform providers, including Shopify where applicable

  • Payment processors and payment gateways

  • Delivery, courier and logistics providers

  • Warehousing and fulfilment providers

  • IT, hosting and cloud service providers

  • Customer service providers

  • Email and communication service providers

  • Analytics providers

  • Advertising and marketing platforms

  • Loyalty, rewards and referral programme providers

  • Professional advisers such as accountants, auditors, lawyers and insurers

  • Business partners where necessary for a promotion or service in which you choose to participate

  • Regulators, government agencies, law enforcement authorities or courts where required or permitted by law

We may also disclose personal data in connection with a merger, acquisition, restructuring, financing, sale of assets or other corporate transaction, subject to appropriate safeguards and applicable law.

We do not disclose personal data to third parties for purposes unrelated to those described in this Privacy Policy unless we have obtained the necessary consent or are otherwise permitted or required by law.

8. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to operate and improve the website.

Cookies may be used to:

  • Keep the Site functioning correctly

  • Remember your preferences

  • Maintain shopping cart information

  • Support account and checkout functionality

  • Understand website traffic and usage

  • Measure website and marketing performance

  • Detect security threats or fraudulent activity

  • Support advertising and marketing activities where applicable

Our e-commerce platform and certain third-party providers may also place or access cookies when you use our Site.

You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of the Site, including account, shopping cart or checkout features.

9. Third-Party Platforms and Links

Our Site may contain links to websites, social media platforms or services operated by third parties.

These third parties have their own privacy policies and data protection practices. We are not responsible for the privacy practices, content or security of third-party websites or services that we do not control.

We encourage you to review the relevant privacy policies before providing personal data to those third parties.

10. Overseas Transfers of Personal Data

Some of our technology, payment, e-commerce, cloud, analytics or other service providers may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection that is comparable to the protection required under the PDPA, unless an applicable exception applies.

11. Protection of Personal Data

We take reasonable administrative, technical and organisational measures to protect personal data in our possession or under our control against risks including:

  • Unauthorised access

  • Unauthorised collection

  • Unauthorised use

  • Unauthorised disclosure

  • Unauthorised copying

  • Modification

  • Loss

  • Destruction

  • Similar security risks

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account information and devices.

12. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or for legitimate business or legal purposes.

Retention periods may depend on factors including:

  • The nature of the information

  • Your relationship with us

  • Order and transaction requirements

  • Accounting or tax requirements

  • Fraud prevention

  • Dispute resolution

  • Legal or regulatory obligations

When personal data is no longer required for a legal or business purpose, we will take reasonable steps to cease retaining it or remove the means by which it can be associated with an identifiable individual.

13. Accuracy of Personal Data

We will make reasonable efforts to ensure that personal data we use or disclose is accurate and complete where the information is likely to be used to make a decision affecting you or disclosed to another organisation.

You should provide us with accurate information and inform us when your personal information changes.

14. Access and Correction Requests

Subject to the PDPA and applicable exceptions, you may request:

  • Access to personal data about you that is in our possession or under our control;

  • Information about how your personal data has been used or disclosed during the period permitted under applicable law; or

  • Correction of an error or omission in your personal data.

We may need to verify your identity before processing a request.

Requests will be handled in accordance with the PDPA and may be subject to applicable exceptions or other requirements under Singapore law.

15. Data Breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable law.

Where a breach is required to be notified under the PDPA, we will notify the Personal Data Protection Commission and/or affected individuals as required.

16. Children's Personal Data

Our Site is intended primarily for adults purchasing WHC products for themselves or others.

We do not knowingly seek to collect personal data directly from children without appropriate authorisation.

If you believe that a child has provided personal data to us without appropriate consent or authorisation, please contact us so that we can review the matter.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business or services

  • Changes to our technology or service providers

  • Changes to our data protection practices

  • Legal or regulatory developments

The latest version will be published on this page together with the updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

If you have questions about this Privacy Policy, wish to withdraw consent, request access or correction, make a complaint or raise any other personal data protection matter, please contact:

INREADY SINGAPORE PRIVATE LIMITED

12 Tai Seng Street
#01-03 LuxAsia Building
Singapore 534118

Telephone: +65 8896 3327
Email: jacqueline.wee@inreadysg.com

When contacting us regarding personal data, please provide sufficient information for us to identify your request. We may request additional information where reasonably necessary to verify your identity and protect your personal data.