TERMS AND CONDITIONS

Last Updated: 25 September 2026

These Terms and Conditions (“Terms”) govern your access to and use of whclabs.sg (the “Site”) and your purchase of products and use of services offered through the Site.

The Site is operated by INREADY SINGAPORE PRIVATE LIMITED (“InReady”, “we”, “us” or “our”) under WHC Labs Singapore.

By accessing the Site, creating an account, placing an order or otherwise using our services, you agree to these Terms and any policies referenced in them.

If you do not agree with these Terms, please do not use the Site.

1. ABOUT US

WHC Labs Singapore is operated by:

INREADY SINGAPORE PRIVATE LIMITED

12 Tai Seng Street
#01-03 LuxAsia Building
Singapore 534118

Telephone: +65 8896 3327

References in these Terms to “WHC Labs Singapore”, “InReady”, “we”, “us” or “our” refer to INREADY SINGAPORE PRIVATE LIMITED unless otherwise stated.

2. USE OF THE SITE

You may use the Site only for lawful purposes and in accordance with these Terms.

You must not use the Site in any manner that may damage, disable, overload, interfere with or compromise the Site, our systems, our customers or any third party.

You must not attempt to gain unauthorised access to any part of the Site, customer accounts, systems, servers or networks.

You must not knowingly introduce viruses, malware, malicious code or other harmful material to the Site.

We reserve the right to restrict, suspend or terminate access to the Site where we reasonably believe that these Terms have been breached or the Site is being misused.

3. CUSTOMER ELIGIBILITY

By placing an order through the Site, you confirm that you have the legal capacity to enter into the transaction.

Where a person under the applicable legal age uses the Site, such use should be under the supervision and responsibility of a parent or legal guardian.

You are responsible for ensuring that the information you provide to us is accurate and complete.

4. HEALTH AND PRODUCT INFORMATION

WHC products sold through the Site include health supplements and related wellness products.

Information provided on the Site, including product descriptions, articles, educational material, social media content, FAQs and other content, is provided for general informational purposes.

It is not intended to replace professional medical advice, diagnosis or treatment.

You should read the product label, ingredient information, recommended usage and applicable warnings before using any product.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, have allergies or are uncertain whether a product is suitable for you, you should consult an appropriately qualified healthcare professional before use.

Individual responses to supplements may vary. We do not guarantee that any particular product will produce a specific health or wellness result for every individual.

Nothing on the Site should be interpreted as a guarantee of a medical outcome.

In an emergency or where you require medical treatment, you should seek appropriate professional medical assistance rather than rely on information provided through the Site.

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, packaging and other information displayed on the Site are accurate.

However, product packaging, labels, appearance or other characteristics may occasionally change due to manufacturer updates or other circumstances.

Images are provided for illustrative purposes and may appear differently depending on your device or display settings.

Where there is any inconsistency between information on the Site and the physical product label, you should contact us for clarification before using the product.

We reserve the right to update product information where necessary.

6. ORDERS

Placing an order through the Site constitutes an offer by you to purchase the selected products in accordance with these Terms.

After you submit an order, you may receive an automated order acknowledgement. An acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

Your order is accepted when we confirm that it has been processed for fulfilment, dispatched or made ready for agreed self-collection.

We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or listing error;

• Payment cannot be authorised;

• We reasonably suspect fraud or unauthorised payment;

• The delivery information provided is incomplete or invalid;

• An order appears to be intended for unauthorised resale or commercial redistribution;

• Purchase limits associated with a promotion have been exceeded; or

• We are unable to fulfil the order for another legitimate operational reason.

Where payment has already been collected for an order that we subsequently cancel, we will arrange an appropriate refund for the cancelled amount.

7. PRICES

Unless otherwise stated, prices displayed on the Site are in Singapore Dollars (SGD).

Prices may change from time to time.

A price change will not normally affect an order that we have already accepted unless there has been an obvious pricing, technical or system error.

We make reasonable efforts to ensure prices are displayed correctly. If we discover an obvious pricing error before accepting an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

Any applicable delivery fees, discounts or other charges will be displayed where relevant before you complete your purchase.

8. PAYMENT

Payment must be made using the payment methods made available during checkout.

Payments may be processed by third-party payment service providers.

You confirm that you are authorised to use the payment method provided for an order.

We are not responsible for fees independently imposed by your bank, card issuer, payment provider or other financial institution.

An order may be delayed or cancelled if payment cannot be successfully processed or verified.

9. PROMOTIONS, DISCOUNTS AND PROMOTIONAL CODES

From time to time, we may offer discounts, promotional codes, gifts, bundles, free products, samples or other promotional benefits.

Unless otherwise stated:

Promotions are available for a limited period and while stocks last.

Promotional codes must be entered correctly before checkout is completed.

Promotions cannot be exchanged for cash.

Promotions may not be combined with other discounts or offers unless expressly stated.

A promotion may apply only to selected products, customers, quantities or purchase values.

Minimum spend requirements may apply.

We reserve the right to reject, cancel or reverse the improper use of a promotion, including abuse, fraud, duplicate accounts or attempts to circumvent promotional conditions.

Specific promotional terms displayed with a promotion will apply in addition to these Terms.

Where promotional terms conflict with these general Terms specifically in relation to that promotion, the specific promotional terms will apply to the extent of the conflict.

10. CLUB OMEGA, REWARDS AND REFERRALS

Where WHC Labs Singapore operates a loyalty, rewards or referral programme, participation may be subject to additional programme rules communicated through the Site.

Points, rewards, referral benefits, vouchers or similar benefits have no cash value unless expressly stated otherwise.

We may establish conditions relating to earning, redeeming or using rewards, including validity periods, eligible products, minimum spend requirements and redemption limits.

Fraudulent referrals, self-referrals, duplicate accounts, artificial transactions or other misuse may result in cancellation of rewards or suspension from the programme.

We may reasonably amend or discontinue a loyalty or referral programme, subject to applicable law and any specific commitments already made to participating customers.

11. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not reserve the product.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, partial fulfilment or refund, as appropriate.

We reserve the right to limit quantities where reasonably necessary, including for limited-stock products, promotions, suspected resale activity or unusually large orders.

12. DELIVERY

Delivery information and any applicable charges will be provided on the Site or during checkout.

Any delivery dates or timeframes provided by us are estimates unless expressly stated otherwise.

Although we will make reasonable efforts to fulfil orders within the indicated timeframe, delivery may be affected by courier delays, incorrect delivery information, public holidays, severe weather, operational disruptions or circumstances outside our reasonable control.

You are responsible for providing accurate and complete delivery information.

If delivery cannot be completed because the information supplied is incorrect or incomplete, additional delivery arrangements or charges may apply where reasonable.

Risk relating to a product passes to you upon successful delivery to the address provided by you or collection by you or your authorised representative, subject to applicable law.

13. SELF-COLLECTION

Where self-collection is available, you must follow the collection instructions provided by us.

Orders intended for self-collection must normally be paid for before collection unless we expressly agree otherwise.

You may be required to provide reasonable proof of order or identity when collecting an order.

Where someone else collects an order on your behalf, we may request reasonable information to verify that the person is authorised to collect it.

14. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are subject to any Return or Refund Policy published by us and to applicable Singapore law.

Please inspect your order promptly after receiving it.

If you believe that you have received an incorrect, damaged, defective or otherwise non-conforming product, please contact us as soon as reasonably practicable and provide your order details and appropriate supporting information.

For health, hygiene and safety reasons, we may decline change-of-mind returns for supplements or ingestible products that have been opened, used, tampered with or are no longer in their original saleable condition, except where applicable law provides otherwise.

Nothing in these Terms is intended to exclude or restrict rights or remedies available to consumers under applicable Singapore law.

Approved refunds will normally be made through the original payment method where reasonably possible.

Processing times after a refund has been issued may depend on your bank or payment provider.

15. ORDER CHANGES AND CANCELLATIONS

If you wish to change or cancel an order, please contact us as soon as possible.

Once an order has been processed, packed or handed to a courier, we may not be able to modify or cancel it.

Where we are able to accommodate an order change or cancellation, additional costs already incurred may be taken into account where permitted by law.

16. ACCOUNTS

You may be able to create a customer account on the Site.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You should notify us promptly if you believe that your account has been accessed without authorisation.

We may suspend or terminate an account where we reasonably believe it has been compromised, used fraudulently or used in breach of these Terms.

17. REVIEWS, COMMENTS AND USER CONTENT

Where the Site allows you to submit reviews, comments, photographs, testimonials or other content, you remain responsible for the content you submit.

You must not submit content that is unlawful, fraudulent, misleading, defamatory, abusive, discriminatory, obscene, infringes another person's rights or contains malicious software.

By submitting content for publication, you grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce, publish, adapt and display that content for purposes connected with our business, marketing and operation of WHC Labs Singapore, subject to applicable law.

We may moderate or remove content where reasonably necessary.

Submission of a review does not guarantee that it will be published.

We will not knowingly require customers to provide misleading reviews or falsely represent reviews as independent customer experiences.

18. INTELLECTUAL PROPERTY

Unless otherwise indicated, content made available through the Site, including text, photographs, graphics, logos, layouts, videos, designs and other materials, is owned by or licensed to us or used with appropriate authorisation.

WHC names, product names, logos and associated intellectual property may belong to their respective owners.

You may access and use Site content for personal and non-commercial purposes.

You may not reproduce, republish, distribute, modify, sell, commercially exploit or otherwise use protected Site content without the appropriate owner's prior permission, except where permitted by law.

19. THIRD-PARTY SERVICES AND LINKS

The Site may use or link to services operated by third parties, including payment providers, delivery providers, social media platforms, analytics providers and other technology services.

Third-party services may be governed by separate terms and privacy policies.

We are not responsible for the content, security or availability of independent third-party websites or services that are outside our control.

A link to a third-party website does not necessarily constitute our endorsement of all content, products or services provided by that third party.

20. PERSONAL DATA

Our collection, use, disclosure and handling of personal data are governed by our Privacy Policy.

By using the Site, you acknowledge that personal data may be processed as described in that Privacy Policy.

21. WEBSITE AVAILABILITY

We aim to keep the Site available and functioning correctly but do not guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend, restrict or modify portions of the Site for maintenance, security, technical improvements or other legitimate business reasons.

We are not responsible for interruptions resulting from circumstances outside our reasonable control.

22. DISCLAIMER

To the extent permitted by applicable law, the Site and its content are provided on an “as available” basis.

We do not guarantee that every piece of information on the Site will always be completely free from typographical, technical or other errors.

Where an error is identified, we may correct the relevant information as reasonably necessary.

Nothing in these Terms excludes any warranty, condition, right or remedy that cannot lawfully be excluded.

23. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Subject to that limitation, we will not be responsible for losses that are not reasonably foreseeable consequences of our breach of these Terms or failure to exercise reasonable care.

We will not be responsible for losses caused by:

• Your misuse of a product;

• Your failure to follow product directions, labels or warnings;

• Incorrect information supplied by you;

• Unauthorised access resulting from your failure to protect your account credentials;

• Independent third-party services outside our reasonable control; or

• Events or circumstances outside our reasonable control.

If you purchase products primarily for business, commercial or resale purposes rather than as a consumer, we will not be responsible for indirect business losses, including loss of profits, revenue, opportunity, goodwill or anticipated savings, to the extent permitted by law.

24. INDEMNITY FOR MISUSE

Where permitted by applicable law, you agree to be responsible for reasonable losses, liabilities or expenses arising directly from your unlawful misuse of the Site, intentional infringement of another person's rights or material breach of these Terms.

This provision does not affect any rights you may have as a consumer under applicable law.

25. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.

Such circumstances may include severe weather, natural disasters, transport disruption, supply-chain disruption, telecommunications failures, government action, labour disruption, public emergencies or failures by third-party infrastructure providers.

Where reasonably possible, we will take appropriate steps to minimise disruption to affected orders.

26. CHANGES TO THE SITE OR SERVICES

We may update, change, add or discontinue Site features, products or services from time to time.

Nothing in these Terms requires us to continue offering a particular product indefinitely.

Changes affecting an order already accepted by us will be handled in accordance with these Terms and applicable law.

27. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, Site, services, practices or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

Changes will apply from the date the revised Terms are published unless otherwise stated.

The version applicable to a particular transaction will generally be the version in effect when that transaction was entered into.

28. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

29. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

30. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies or specific terms expressly incorporated into a transaction, form the agreement governing your use of the Site and relevant purchases.

Specific terms relating to a promotion, product, programme or service may apply in addition to these Terms.

31. GOVERNING LAW AND JURISDICTION

These Terms and any dispute arising from or relating to the Site, our services or purchases made through the Site are governed by the laws of Singapore.

Subject to any rights or dispute-resolution procedures available under applicable consumer law, disputes shall be subject to the jurisdiction of the courts of Singapore.

32. CONTACT US

If you have questions regarding these Terms, an order or a product purchased through the Site, please contact:

WHC Labs Singapore
INREADY SINGAPORE PRIVATE LIMITED

12 Tai Seng Street
#01-03 LuxAsia Building
Singapore 534118

Telephone: +65 8896 3327
Email: jacqueline.wee@inreadysg.com

Office Hours:
Monday to Friday
9:00 AM – 6:00 PM